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Payments and Invoicing

PAYMENT SCHEDULE

All the services ACTIVE 24 must be paid off in advance, e.g. subscription principle – the client pays on-line after (s)he has made an order or based on a payment call (regarding repetitive payments for a new term).

NOTE:
We would like to inform you that the requests for payments concerning the renewal of our services are sent 30 days before the expiration of their subscription at ACTIVE 24, s.r.o.
We unite in time the requests for payments according to all our services we offer to 30 days based on suggestions received from the customer survey.

Payment Period

Running of a virtual server can be paid off in quarterly, yearly or two-year period of time. See the chart.

Model	Payment Period
Model	quarterly	yearly	two-yearly
Webhosting services	yes	yes	yes
Domain Names	Other payment periods

The Initial Payment of the Order

The first possibility of paying is given to you at the end of the order form of the particular product or service. You can pay for the content of the cart that has been already filled with all the discounts, we offer to our services. It is the payment for one payment period.

In case that you do not succeed in paying off on-line for the first time, we will electronically send you instructions how to accomplish the payment later

The Settlement of the Payment a New Period

At the end of the paid-in term, you will be again electronically sent in a PDF, file that serves as a basis of the payment for the new term.

The e-mail includes a direct link to the payment portal, where the client can choose from the range of on-line tools of the payment. The payment must be paid off in time (within 10 days), otherwise your service will be temporary disconnected and then aborted according.

Refund

Already accomplished payments cannot refund. It is possible to change of the ordered services at the same or lower price FOR FREE in the course of the particular payment period. In case you exchange your services for a more expensive one, the rest will be additionally invoiced from the date of the change.

Payment Options

These payment options are available after the receipt of the payment call.

On-line Payment

When using this option, the payment will be appended immediately and you will be able to see its result in your PC. Furthermore, clients are sent the summary of payment instructions in case that the transaction is not accomplished successfully. The advantage of on-line payments is that the client can be sure that there will be no prolongation between the order and activation of the service.

We offer the following on-line methods:

Payments with credit cards
Notice, that your bank must accept on-line payment. Some banks issue a special virtual payment for this type of payment. For further information, contact your bank.
Raiffesienbank Payment
For clients of the Raiffeisenbank
3D Card Payment
GP webpay is the gate that enables to pay with credit cards MasterCard and VISA on-line.

“Off-line Payment”

When you choose the off-line payment, you will be shown payment instructions and sent the payment call that is automatically generated. PDF file is a kind of proforma invoice that serves to the client as a tentative payment document.

We offer the following off-line methods:

O2 GSM banking
T-mobile GSM banking
Bank Transfer

The state of the payment and its settlement

The client is allowed to check according to the ordered service if her/his payment has already been appended to ACTIVE 24’s account or he can pay off the payment after (s)he has entered the variable symbol of the payment in the Customer Centre or:

Because of security reasons of your personal data, we can ask for your username in terms of paying off.

Invoicing

Payment Call

The payment call is not a tax document. The advantage of the payment call is a lower legislative encumbrance of both sides.

Invoice

An invoice, which is a tax document, is drawn in 14 days from the date of acceptance of your payment. It is sent electronically as an attachment in PDF file unless the client requires something else.

Communication via e-mail

As e-mail is the main means of communication, it is very important to maintain the current contact created during your registration at ACTIVE 24. You can check it anytime and edit in the Customer Centre.